Refund and Cancellation Policy

Version: REFUND_POLICY 1.1 · Effective date: October 10, 2026

1. Principles

1.1. This policy applies to online purchases of the Self-Coaching, Life Coaching and PULSE programmes sold by Peaceful Consulting USA LLC, 1511 Regency Ct, Arlington, Texas, USA.

1.2. These are digital content provided online, paid once, with no subscription and no automatic renewal. There is therefore no future charge to cancel. Self-Coaching programmes are digital content; Life Coaching and PULSE programmes also include a service provided by Peaceful Consulting USA LLC (marking and validation of assessments and, where applicable, issuing the certification).

1.3. Nothing in this policy deprives a consumer of the rights granted on a mandatory basis by the law of their country or state of residence. Where that law is more favourable than this policy, it applies (section 6).

2. Payment anomalies

These include in particular:

• double payment of the same order;
• an amount charged that differs from the price displayed at the time of the order;
• a payment charged with no recorded order or no access created;
• a payment made by mistake for an offer that was not on sale;
• a payment made from a territory where the offer is not available (no access is created).

Handling: after verification, the amount wrongly collected is refunded in full to the original payment method (Stripe or PayPal). In the case of a double payment, one access is kept and the second payment is refunded.

Report the anomaly as soon as you notice it. Processing target for an approved refund: 10 business days from verification, excluding your bank's or PayPal's own processing time. This is a service target, not a guaranteed time limit; it does not reduce any shorter legal time limit that may apply to you.

3. Access actually provided

3.1. Access is considered provided when the course has been added to your Peaceful Consulting Academy account and the access email has been sent to the address given at the time of the order.

3.2. Once access has been provided, and subject to section 5 (consumers in the EU, EEA or UK) and section 6 (mandatory rights), the purchase is in principle not refundable merely because of a change of mind or non-use.

3.3. Exceptional measures. Once access to the digital content has actually been provided, no automatic discretionary refund is promised. Peaceful Consulting USA LLC may nevertheless, at its discretion and depending on the circumstances, exceptionally offer:

• a credit;
• a replacement;
• a corrective solution;
• or a refund.

Such an exceptional measure does not create a contractual precedent for other purchases or other customers.

This section cannot be used to set aside any mandatory legal right: the rights granted to you on a mandatory basis by the law of your place of residence (sections 5.2 and 6) apply in all cases.

3.4. Login difficulties caused by your device, your connection or an unread email are not a failure of access. Support will help you resolve them (new activation link, password reset).

4. Technical impossibility attributable to Peaceful Consulting

If you cannot access the programme purchased for a reason attributable to us (account not created, course not assigned, prolonged platform unavailability, essential content missing), we offer, in this order:

1. restoring access as quickly as possible;
2. extending the access period by at least the length of the unavailability;
3. a refund, in full or in proportion to the unusable period, if access cannot be restored within a reasonable time or if you request it after prolonged unavailability.

Unavailability attributable to us for 7 consecutive days or more entitles you, on request, to the refund described in point 3 above. This threshold does not limit the rights you have under applicable law (for example bringing non-conforming digital content into conformity, a price reduction or termination of the contract), which apply whatever the length of the unavailability.

5. Cancellation before or after access starts

5.1. Before access is provided

If access has not yet been provided (for example, an order under manual review), you can cancel the order by writing to support@peacefulconsultingusa.com. The payment is then refunded in full.

5.2. Consumers located in the European Union, the EEA or the United Kingdom — right of withdrawal

a) The consumer in principle has a 14-day right of withdrawal from the conclusion of the contract.

b) Self-Coaching (digital content supplied immediately): this right no longer applies once supply has begun, only if:

• the consumer has expressly requested immediate access before the end of the withdrawal period;
• the consumer has acknowledged that they thereby lose their right of withdrawal once supply begins;
• we have confirmed this agreement on a durable medium (confirmation email).

b bis) Life Coaching and PULSE (a service that includes access to digital content):

• the 14-day right of withdrawal remains available after access begins;
• if you expressly requested that performance begin during the withdrawal period and you then withdraw, you pay an amount proportionate to what has been provided up to the time you inform us of your withdrawal; the balance is refunded to you;
• if you did not make this request, nothing is owed and the refund is in full;
• you lose the right of withdrawal once the service has been fully performed before the end of the period (all activities of the level completed, all assessments validated and, where applicable, the certification issued), if you requested this immediate start and acknowledged this consequence.

How the proportionate amount is calculated. Amount owed = price paid × (activities provided ÷ total activities of the level), rounded down to the cent. The activities counted are those of the level's course on Peaceful Consulting Academy for which completion tracking is enabled, as they exist on the date of your order. A content activity (page, resource, forum) counts as provided only when the platform records it as completed in your account. An assessment activity counts as provided only when Peaceful Consulting USA LLC has marked or validated your work; a submission alone is not enough. Opening a module or a section does not count as performance of its activities. The completion record at the date of your withdrawal and the detailed calculation are sent to you with the refund.

c) This consent is collected through a separate checkbox, not pre-ticked, distinct from acceptance of the Terms of Sale. It is never presumed.

d) If this separate consent has not been collected and confirmed, the 14-day right of withdrawal remains in full, even if access has been provided. The request is then refunded in full.

e) To exercise the right of withdrawal, simply send a clear statement to support@peacefulconsultingusa.com within the time limit. You may use the model withdrawal form (/en/legal/withdrawal-form/), but you do not have to. We acknowledge receipt on a durable medium. The refund is made within 14 days of receipt, to the original payment method. For Life Coaching and PULSE, it is reduced, where applicable, by the proportionate amount set out in point b bis).

f) This section covers consumers resident in a European Union Member State, Iceland, Liechtenstein, Norway or the United Kingdom, including the French overseas departments and regions.

5.3. Other customers

For customers not covered by section 5.2, section 3 applies, subject to section 6.

6. Mandatory consumer rights

• The mandatory guarantees and rights provided by the law of your place of residence (conformity of digital content, pre-contractual information, protection against unfair practices, etc.) apply in all cases.
• No clause of this policy constitutes a waiver of those rights.
• If a clause were contrary to an applicable mandatory rule, only that clause would be set aside for the customer concerned.

7. Effects of a refund

• A full refund ends access to the programme concerned. Access is closed by our support team after the refund; your exercise answers remain governed by the Privacy Policy.
• A partial or proportional refund (section 4) does not end access, unless otherwise agreed.
• Certification or attestation: where a purchase that actually leads to a certification or attestation (Life Coaching, PULSE) is validly cancelled or refunded, the right to the certification or attestation based on that purchase may be withdrawn, in accordance with the applicable terms. Self-Coaching programmes are non-certifying: no certification is concerned.
• Self-Coaching Integral Pack: the Pack is commercially a single offer. No discretionary refund is offered dimension by dimension. Where a refund is due or granted, it covers the whole Pack, subject to any mandatory rights that may apply (section 6).

8. How to make a request

Write to support@peacefulconsultingusa.com from the address used for the purchase, stating:

• your name;
• the order reference (shown in the confirmation email);
• the programme concerned;
• the reason (anomaly, access problem, withdrawal, other).

First-response target for support: 5 business days. This is a service target, not a guaranteed time limit.

Refunds are made to the original payment method via Stripe or PayPal, in US dollars. Exchange-rate differences or fees charged by your bank are not ours.

9. Payment disputes

We invite you to contact support before filing a dispute with your bank or PayPal, so that the situation can be resolved quickly. This invitation does not limit your rights.

10. Contact

support@peacefulconsultingusa.com · legal@peacefulconsultingusa.com · Peaceful Consulting USA LLC, 1511 Regency Ct, Arlington, Texas, USA.